Technical Support Packages for TrueConf Server Users
We offer our customers prompt technical support in multiple time-zones across the world to resolve the issues they may encounter while using your TrueConf Server video conferencing server on-premises.
Technical Support Packages:
 BasicExtendedFull
Access to documentation and blog tutorialsYesYesYes
Ability to submit tickets and track their statusYesYesYes
Priority phone support30 days following the purchaseYesYes
Ticket response timeUp to 3 working daysNext working dayOn the same business day
Troubleshooting of network setup, firewall settings and API usageYesYes
Assigned support engineerYes
High priority status for interoperability issues over third-party protocols like H.323, SIP, BFCP, WebRTC, RTSP, LDAP and SMTPYes
Creation of MSI installer for massive client app deploymentYes
Remote maintenance training for system administratorsYes
PricingFree of chargeFrom 595 USDFrom 995 USD

Updates and technical support according to TrueConf Server licensing:

 TrueConf Server FreeMonthly licenseAnnual licenseLifetime license
Regular Software UpdatesFree of chargeFree of chargeFree of chargeOne year free. Extended or full technical
support contract required further
Basic SupportNot availableFree of chargeFree of chargeFree of charge
Extended SupportAccording to support planNot availableAccording to support planAccording to support plan
Full SupportAccording to support planNot availableAccording to support planAccording to support plan

To find out details, please contact us via chat, email or phone.

Also, you can refer to the free help section on our website, where you can find answers to many frequently asked questions:

» TrueConf Server and TrueConf Online FAQ
» TrueConf Server, TrueConf Client documentation
» Recommended system requirements
» Recommended audio and video equipment for video conferencing